Privacy Policy

Tracy Richardson and/or Serendipity Wellness® is committed to maintaining the trust and confidence of visitors to the web site and that your privacy is protected. We want you to know that we will not sell, rent, trade or lease your personal information with other companies and businesses for marketing purposes. That’s just plain wrong! This Privacy Policy, sets out how Tracy Richardson and/or Serendipity Wellness® uses and protects and information and details when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Should you be asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. If you are interested, read on.

What personal information do we collect?

If you contact us online, schedule an appointment, make a payment or subscribe to the newsletter, we will ask you for the following information we may collect the following information:

  • name

  • contact information including email address, mailing address & phone number

When ordering, booking or paying us online, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit/ debit card information or other details to help you with your experience- these details are not held by us.

When using the online booking system, further details regarding you and your health in the form of a pre- consultation questionnaire will be requested- these details are kept securely.

In clinic treatment records will be kept securely stored as the insurance policy requires Tracy Richardson and/or Serendipity Wellness® to keep records for 7 years post treatment.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • Respond to enquiries.

  • The information may be used to improve our services.

  • To process orders and to send information and updates pertaining to orders.

  • We may periodically send promotional emails about new services or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

When do we collect personal information?

Tracy Richardson and/or Serendipity Wellness® only obtains specific data about its website visitors when such data is supplied voluntarily, e.g. when website visitors send contact enquiries or place a booking, and any other information that you supply to us.

We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

When we email you, we agree to the following:

  • NOT use false or misleading subjects or email addresses.

  • Include the physical address of our business.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honour opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by using the link at the bottom of each email.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

Cookies

Cookies are used on this website, they are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. We also use cookies to make the site easier to use and to track the traffic patterns of visitors and site interaction so that we can offer better site experiences and tools in the future.

If you are not happy with this, then you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like safari) settings- though if you disable cookies, some features will be disabled. It may affect your experience on the sites efficiency and some of our services may not function properly. However, you can still place orders.

Third party disclosure

Tracy Richardson and/or Serendipity Wellness® wants its visitors and customers to feel that their privacy will be protected when the visitor submits an enquiry online. We will not sell, distribute, trade or lease your personally identifiable information to third parties unless we have your permission or are required by law to do so. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We do not send junk (spam) email, although in some instances, when Tracy Richardson and/or Serendipity Wellness® wishes to contact customers via email, respond to messages, or transmit information requested by a visitor, we will use email, text, Whatsapp or messenger. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you change your mind please let us know via email at tracy@serendipitywellness.co.uk.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Google Analytics

Google’s analytics can be summed up by Google’s Analytics Terms of Service.

When someone visits www.serendipitywellness.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Access to your personal information

Under GDPR (General Data Protection Regulation) 2018, you have the right to access and amend any of your personal data that Serendipity Wellness® holds. You may request details of personal information which we hold about you to comply with the Data Protection Act 1998 and post 25/5/18- GDPR  (General Data Protection Regulation) 2018.

A small fee will be payable for the processing of this information. If you would like a copy of the information held on you please email – tracy@serendipitywellness.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.You have the right to have your data removed. However, by law I am required to keep patient records for 7 years. These records will be stored securely and no data will be processed unless I am legally obliged to do so.

Changes to this privacy notice

Tracy Richardson and/or Serendipity Wellness® reserves the right to change this privacy policy at any time without notice and with immediate, retroactive effect on all user information previously collected. Each visitor agrees to review the website regularly for changes in the privacy policy, and agrees to consent in advance to such changes. You should check this page from time to time to ensure that you are happy with any changes.

Updated privacy policy 01/23